TERMS & CONDITIONS

Introduction

Welcome to www.hydro-elite.com (the “Website”). HYDRO ELITE GOLDEN TOURISM L.L.C maintains the https://hydro-elite.com/ Website. These terms and conditions (“Terms”) are a legally binding agreement between you and Hydro Elite (“Company,” “we,” “us,” or “our”). By accessing or using our Website and the services provided therein, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please refrain from using our Website.

Use of the Website

  1. You must be at least 18 years old to use this Website. By using this Website, you represent and warrant that you are at least 18 years of age.
  2. Certain sections of the Website may require you to register or create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
  3. By using our Website, you may submit or provide content, including but not limited to reviews, comments, images, and other materials. You are solely responsible for the content you submit, and it must comply with our content guidelines.

Payments and Bookings

  1. When making bookings or purchases on our Website, you agree to provide accurate and complete payment information. All payments are subject to our pricing and payment policies. 
  2. All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties
  3. https://hydro-elite.com/ will not pass any debit/credit card details to third parties
  4. Cancellations and Refunds: Activities booked with Hydro Elite are refundable, excluding taxes and fees, if canceled at least 72 hours prior to the scheduled date. Refunds are not applicable for cancellations made within 72 hours of the activity or for no-shows. For any changes or cancellations, please contact us directly to assist you. Additional terms may apply based on specific activities or packages.
  5. The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency
  6. United Arab of Emirates is our country of domicile and stipulates that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in UAE
  7. Visa or MasterCard debit and credit cards in AED will be accepted for payment
  8. We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE’
  9. Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’
  10. Cardholder must retain a copy of transaction records and Merchant policies and rules’
  11. User is responsible for maintaining the confidentiality of his account’

PAYMENT CONFIRMATION

 Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.

DELIVERY/SHIPPING POLICY:

The multiple bookings/orders/shipments may result in multiple postings to the cardholder’s monthly statement.

Privacy and Data Collection

  1. Your use of the Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information

Intellectual Property

  1. All content on the Website, including text, images, graphics, logos, and software, is owned or licensed by Hydro Elite and is protected by copyright and other intellectual property laws. You may not use our content without our explicit permission.

Liability and Disclaimers

  1. The Company is not liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of the Website or participation in activities.
  2. https://hydro-elite.com/ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However https://hydro-elite.com/ (website) cannot guarantee the security of any information that is disclosed online
  3. https://hydro-elite.com/ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect

Termination

  1. We reserve the right to terminate or suspend your account and access to the Website at our discretion without prior notice if you violate these Terms.

Changes to Terms and Conditions

  1. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted

Contact Us

If you have any questions or concerns about these Terms, please contact us at +971 56 165 6218.

Last Updated: January 2025

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